# Cancellation & Reschedule Policy

> You are able to cancel your current reservation for a future event  up to 8  hours before your start time  of your event using your verification code (...

Source: https://help.paintnite.com/en_us/cancellation-reschedule-policy-HJKZVXjUu

Last updated: 2022-10-17T12:37:23.098Z

You are able to cancel your current reservation for a future event **up to 8** **hours before your start time** of your event using your verification code (which can be found in your confirmation email) and our **[RESCHEDULE TOOL](https://www.yaymaker.com/help/rescheduling-tool/)**. 

Our system will send your new voucher code to the e-mail address used in making the original reservation.

**You will not be able to reschedule reservations within 8 hours of the event start time.** A lot goes into making our events run and we want to make sure the event is a success! We absolutely understand emergencies happen, if so, please reach out to our customer service team and we can assist further. 

Our event tickets are [**not refundable**](https://help.yaymaker.com/en_us/refund-policy-SkaIVmi8d), but don't worry, reschedule code(s) you receive never expire so you can redeem them at your convenience. The code will replace any vouchers that were redeemed on your original tickets.