You are able to cancel your current reservation for a future event up to 8 hours before your start time of your event using your verification code (which can be found in your confirmation email) and our RESCHEDULE TOOL. 

Our system will send your new voucher code to the e-mail address used in making the original reservation.

You will not be able to reschedule reservations within 8 hours of the event start time. A lot goes into making our events run and we want to make sure the event is a success! We absolutely understand emergencies happen, if so, please reach out to our customer service team and we can assist further. 

Our event tickets are not refundable, but don't worry, reschedule code(s) you receive never expire so you can redeem them at your convenience. The code will replace any vouchers that were redeemed on your original tickets.